Question 1

What is a wheelchair van rental service?

Accepted Answer

A wheelchair van rental service is a privately hired service for transport of an individual in a wheelchair. The passenger can be wheeled directly into the van and remain in their wheelchair during the ride.

Question 2

What are the benefits of renting a wheelchair van?

Accepted Answer

• You can have peace of mind knowing that you or your loved one has a safe, accessible transportation option for trips to the doctor, an outing, or a medical discharge.
 • We offer a variety of ride options - one way, roundtrip, or multiple stop options.
 • Our driver will ensure proper loading into the vehicle and will assist door to door.

Question 3

What areas does Handy Transit service?

Accepted Answer

We service:
 • Georgetown, TX
 • Round Rock, TX
 • Pflugerville, TX
 • Hutto, TX
 • Cedar Park, TX
 • Austin, TX
 • Taylor, TX
 • Killeen, TX
 • Belton, TX
 • Bertram, TX
 • Jarrell, TX
 • Leander, TX
 • Liberty Hill, TX
 • Manor, TX

• Zip codes we currently service with local and extended designations - https://www.handytransit.com/serviceareas (https://www.handytransit.com/serviceareas)
 • We are happy to accommodate other locations outside of this list should you need wheelchair transport.

Question 4

What are your hours of operation?

Accepted Answer

• We are open Monday - Saturday from 7am to 7pm. Closed Sundays.
 • We are happy to accommodate off hours and holiday requests, please fill out the form to request your wheelchair transport h(https://www.handytransit.com/book-a-ride)ere (https://www.handytransit.com/book-a-ride)and we will get in touch shortly.
 • https://www.handytransit.com/book-a-ride(https://www.handytransit.com/book-a-ride)

Question 5

What types of wheelchair transport rides do you offer?

Accepted Answer

We offer a variety of ride options - one way, roundtrip, or multiple stop options, with or without wait.

Question 6

Can someone ride along during the transfer?

Accepted Answer

We know how important it is to travel with a caregiver, a friend, or another member of the family. We can easily, and are happy to, accommodate one extra adult passenger.

Question 7

What size wheelchair can fit inside your transport van?

Accepted Answer

• Standard manual or power wheelchairs with a maximum width of 26 inches are a good fit in our vans. (measured to the outside of rear wheels)
 • Standard manual or power wheelchairs with a maximum length of 42 inches from the foot rests to the back of the rear wheels.

Question 8

Do you only transport those in wheelchairs?

Accepted Answer

We are happy to provide service to anyone, but it would be most beneficial for those needing wheelchair transport, those with walkers or mobility challenges.

Question 9

Are your drivers background checked?

Accepted Answer

Handy Transit drivers are reliable and strive to be known for the passenger-focused service they deliver. They are professionally qualified, CPR & First Aid certified, and well-trained with wheelchairs and special needs mobility devices.

Question 10

Do you provide accessible transport to and from the airport?

Accepted Answer

• Yes, we are more than happy to accommodate. 
 • Please fill out the form to request your wheelchair transport h(https://www.handytransit.com/book-a-ride)ere (https://www.handytransit.com/book-a-ride)and we will get in touch shortly.
 • https://www.handytransit.com/book-a-ride(https://www.handytransit.com/book-a-ride)

Question 11

How far in advance do I need to reserve a transport?

Accepted Answer

• At least 24-hrs in advance, but if our schedule is open we can accommodate most requests within a few hours.
 • We do recommend rides to be booked in advance if possible since we book on a first come first served basis.

Question 12

How do I schedule a wheelchair transport?

Accepted Answer

• Please complete the Schedule a Ride form h(https://www.handytransit.com/book-a-ride)ere (https://www.handytransit.com/book-a-ride)and a member of our team will get in touch shortly to answer questions and get you scheduled.
 • https://www.handytransit.com/book-a-ride(https://www.handytransit.com/book-a-ride)

Question 13

What type of payments are accepted for the services?

Accepted Answer

Our services are payable by credit card.

Question 14

May I leave a tip for the driver?

Accepted Answer

Absolutely! Feel free to tip your driver with cash if you had a wonderful experience. We appreciate your thoughtfulness!

Question 15

How much do you charge for wheelchair transport?

Accepted Answer

• We charge by the hour to make things simpler. 
    • If within the local area, we charge $50 for a 30 minute minimum. After the first 30 minutes, we charge $1.67/per minute. This equates to $100/hr.
    • If within the extended area, we charge $125 for a 60 minute minimum then $1.67/per minute after that. We will wait for you at your appointment and be ready to return you home when your visit is complete.
    • If you are requesting wheelchair transport on a weekend or holiday, we charge $125 for a 60 minute minimum.
 • Our pricing is for total service time: Includes wait time at pickup, appointments, and assisting door-to-door. 
 • https://www.handytransit.com/pricing(https://www.handytransit.com/pricing)

Question 16

Can the services be covered by Medicare or Medicaid?

Accepted Answer

We provide non-emergency rides only, on a private pay basis.

Question 17

Can underage passengers ride with Handy Transit?

Accepted Answer

We welcome passengers under the age of 18. Each passenger will need to be accompanied by an adult caregiver.

Question 18

Do you have bariatric equipment?

Accepted Answer

We have the ability to provide safe, comfortable transport up to 350 lbs.

Question 19

Do you allow service dogs?

Accepted Answer

Service dogs are also welcome but will need to be properly secured to ensure a safe ride for everyone.

Question 20

How do you secure the wheelchair in the van?

Accepted Answer

Our vans are equipped with a self-locking tie-down system which secures the wheelchair passenger for a safe and comfortable ride.

Question 21

Can you do a ride share?

Accepted Answer

Yes! We would be more than happy to transport you and multiple friends. We can comfortably seat 3-4 in our vehicle without a wheelchair or 1 person + 1 wheelchair. We can even assist with billing you separately. Request a ride or give us a call for more assistance!

Frequently Asked Questions

Want to schedule a ride?