Terms of Use

Terms & Conditions

Effective date: 10/15/2026

Website owner, the offering, and binding of Terms

This website is owned and operated by Handy Transit LLC ("Handy Transit," "we," "us"). The website is hosted on the Wix platform. These Terms set forth the terms and conditions under which you may use our website and services. This website allows visitors to schedule and book non-emergency wheelchair-accessible and ambulatory transportation services. By accessing or using our website or services, you confirm that you have read, understood, and agree to be bound by these Terms.

To use our website and/or receive our services, you must be at least 18 years of age, or the legal age of majority in your jurisdiction, and have the legal authority to enter into these Terms as a binding agreement. A parent, guardian, caregiver, or authorized representative may book on behalf of a passenger and agrees to these Terms on the passenger's behalf.

By requesting services through the website, phone, email, text message, or any other communication method, you agree to be bound by these Terms.

Service Area

Handy Transit LLC is based in Georgetown, Texas, and primarily serves Williamson County, Travis County, and surrounding areas. Trips with a pickup or drop-off more than 30 minutes from our Georgetown headquarters are subject to an extended service area fee, as listed on our published rate sheet.

Key Commercial Terms

When booking a service, you acknowledge and agree that:

you are responsible for reviewing all service details, pricing, and applicable terms before confirming a booking; and
you enter into a legally binding agreement to purchase services from Handy Transit LLC when you confirm a booking and pay the estimated amount.

Our current rates are published on our website and may include minimum charges, billing in 15-minute increments (any partial increment is billed as a full increment), weekend and holiday rates, extended service area fees, and airport rates. Your estimate is based on the anticipated trip details. Actual charges may vary based on service duration, distance, wait time, assistance requirements, route changes, or other operational factors. Handy Transit LLC may update pricing at any time and may correct errors. Pricing changes do not apply to trips already booked, except for adjustments described in the Final Invoice section.

Payment, Cancellation & Refund Policy

Prepayment

At the time of booking, you will receive an invoice for the full estimated cost of your transport. Payment of the estimate is due upon receipt and is required to confirm your booking. We may decline to hold a time slot until payment is received.

Final Invoice & Adjustments

Your final charge is based on the actual service provided, including but not limited to:

travel time and distance
wait time at pickup or drop-off
additional stops or route changes
assistance provided beyond the initial estimate

After your trip, we will review your invoice against the actual service provided. If the actual cost is less than what you paid, we will refund the difference. If the actual cost is more than what you paid, we will send an updated invoice for the remaining balance, which is due upon receipt.

Saved Payment Methods & Auto-Charging

Saving a payment method is optional. If you choose to save a payment method, you authorize Handy Transit LLC to charge it for any remaining balance due after service completion if payment is not received within two (2) calendar days of invoice delivery.

If you do not save a payment method, all invoices are due upon receipt, and you agree to pay any balance promptly using the payment link provided.

This authorization applies whether payment is processed through QuickBooks Payments, Wix Payments, Stripe, or any other payment processor we designate.

Late or Failed Payments

If a payment is not received or a payment attempt fails, Handy Transit LLC may reattempt the charge, issue a revised invoice, suspend future bookings, or require payment before providing additional services.

Cancellations & No-Shows

24 hours or more before pickup: you will receive a full refund.
Less than 24 hours before pickup, or a no-show: Handy Transit LLC will retain a $50 late-cancellation fee and refund the remaining balance.

A no-show includes a passenger who is not available for pickup within a reasonable time after the scheduled pickup. Handy Transit LLC retains sole discretion in determining no-show status.

Cancellations by Handy Transit

If we cancel your trip for any reason, including weather, vehicle issues, or other circumstances beyond our control, you will receive a full refund of all amounts paid.

Refunds

Refunds are issued to the original payment method, generally within 5–7 business days. Your bank or card issuer may take additional time to post the refund.

Rescheduling

You may request to reschedule a trip. Rescheduling with 24 hours or more notice carries no fee and your payment will be applied to the new trip. Requests with less than 24 hours notice are treated as a late cancellation unless we agree otherwise.

Changes to Services and Billing

We may, without prior notice, change the services, stop providing any services or features, or create limits for the services. We may permanently or temporarily suspend access to the services without notice or liability for any reason.

Changes to payment methods, invoicing systems, or billing practices do not affect the enforceability of previously granted payment authorizations or outstanding balances owed.

Chargebacks & Disputes

If you have a concern about a charge, please contact us first so we can resolve it. In the event of a payment dispute or chargeback, you agree to cooperate with Handy Transit LLC and its payment processors by providing accurate information about the services rendered. You acknowledge that service records, invoices, GPS data, and communication logs may be submitted as evidence in dispute resolution.

Warranties & Responsibility for Services

When we receive a valid claim about a service purchased from us, we will do our best to remedy the situation promptly. If we cannot fulfill our obligation, the customer will be entitled to a full refund or an equal credit toward a future service.

Non-Emergency Transportation Disclaimer

Handy Transit LLC provides non-emergency transportation services only. We do not provide medical care, diagnosis, treatment, or medical monitoring. Our drivers and staff are not medical professionals.

In the event of a medical emergency during transport, Handy Transit LLC personnel will make reasonable efforts to seek assistance, including contacting emergency services when appropriate. Handy Transit LLC is not responsible for medical outcomes, delays caused by emergency response, or conditions arising from a passenger's underlying health status.

Passenger Capability & Assistance Limitations

Handy Transit LLC provides non-emergency transportation to passengers of varying mobility levels, including ambulatory passengers and those who use wheelchairs, scooters, or other mobility devices.

Drivers may provide reasonable assistance related to the transportation itself. Handy Transit LLC does not provide personal caregiving, medical supervision, clinical assistance, or services beyond those reasonably associated with non-medical transport.

Passengers and their representatives are responsible for ensuring the passenger's physical, cognitive, and medical condition is appropriate for non-emergency transportation without ongoing personal or medical care. If a passenger requires assistance beyond transport-related support, that care must be provided by the passenger or a third party.

Passenger Readiness & Wait Time

Passengers must be ready at the scheduled pickup time. Delays caused by passenger unavailability, readiness issues, facility delays, or other factors beyond Handy Transit LLC's control may result in billable wait time at the applicable rate, which will appear on your final invoice.

Force Majeure & Service Delays

Handy Transit LLC is not liable for delays, interruptions, or inability to perform services due to events beyond our reasonable control, including severe weather, road closures, traffic, accidents, government actions, natural disasters, or mechanical failures. If we are unable to complete a trip for these reasons, you will receive a refund of any amounts paid for services not provided.

Ownership of Intellectual Property

The website and all materials on it, including software, images, text, graphics, logos, trademarks, photographs, audio, and video, are the exclusive property of Handy Transit LLC or its licensors. Nothing in these Terms creates a license to these materials, and you agree not to sell, license, modify, distribute, copy, reproduce, publicly display, publish, or create derivative works from them.

Right to Suspend or Cancel Access

We may permanently or temporarily suspend your access to the services without notice or liability, including if we determine you have violated these Terms or any applicable law. You may stop using the services and request to cancel any booking at any time, subject to the Payment, Cancellation & Refund Policy.

Indemnification

You agree to indemnify and hold Handy Transit LLC harmless from any demands, losses, liabilities, claims, or expenses (including attorneys' fees) made by any third party arising out of or in connection with your use of the website or services.

Limitation of Liability

To the maximum extent permitted by applicable law, Handy Transit LLC will not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the services.

To the maximum extent permitted by applicable law, Handy Transit LLC assumes no liability for (i) errors or inaccuracies of website content; (ii) personal injury or property damage resulting from your access to or use of our services, except as caused by our negligence; or (iii) unauthorized access to our secure servers or any personal information stored on them.

Changes to These Terms

We may modify these Terms from time to time at our discretion, so please review this page periodically. If we make material changes, we will notify you. Your continued use of the website or services after a change constitutes acceptance of the updated Terms. If you do not agree, do not use the website or services.

Communications

You agree to receive service-related messages from us, including booking confirmations, invoices, reminders, and trip updates, by email, phone, or text message. We may also send occasional promotional messages; you may opt out of promotional messages at any time by contacting us.

Governing Law & Venue

These Terms and any claims or disputes related to them or to the services are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Any such claims or disputes shall be brought exclusively in a court of competent jurisdiction located in Williamson County or Travis County, Texas.